WARRANTY, UPGRADES & RETURNS

Warranty

30-Day Risk-Free Trial
 Full refund within 30 days if not satisfied (shipping excluded).

One-Year Limited Warranty
 All new ESPs include a one-year limited warranty covering:

  • Internal electronic malfunction
  • Defects in manufacturing or assembly
  • Fit issues due to impression accuracy

What’s Not Covered:

  • Misuse, neglect, or physical damage
  • Excessive moisture or wax buildup
  • Loss or theft
  • Battery corrosion
  • Unauthorized repairs

Complete warranty terms

Complete Warranty Terms

60-Day Upgrade Program

If you've recently purchased a set of ESPs and would like to upgrade to a different model, we offer a 60-day upgrade window.

  • Notify us of your intent to upgrade within 60 days of your original purchase.
  • You will pay only the difference between your original model and the upgraded model.
  • Complete a new order form and return your current ESPs.
  • Once we receive your devices, we'll build and ship your upgraded set.

If more than 60 days have passed since your original purchase, you're still eligible for a new set using our 20% returning customer discount. In that case, a new purchase will be required.

For more information or to begin an upgrade, contact us at info@espamerica.com or call (303) 659-8844.

Returns

If you wish to return your ESP devices for a full refund, please contact our customer service team within 30 days of delivery.

  • Returns must be postmarked or shipped within 30 days of the original purchase date.
  • Devices must be returned in good working condition, with no signs of abuse, damage, or misuse.
  • Refunds will be issued after we receive and verify the condition of the returned devices.

Please Note: ESP is not responsible for lost or misdirected return shipments. We recommend using a trackable shipping method.

For assistance or to begin a return, please contact us at info@espamerica.com or call (303) 659-8844.